All Site Policies
Drago Gear does not share, sell or reveal customer information. Any information you send to Drago Gear is for our records only. We may periodically send an e-mail to our customers advising them of product news. Customers may opt out of these communications. Your e-mail address, street address, telephone number and purchase information will be kept strictly confidential. Products may vary from those depicted, and Drago Gear reserves the right to modify, change or discontinue product, pricing or features at any time without prior notice.
Unless otherwise expressly noted, you should assume everything you see, hear, or otherwise receive from or on the Website is copyright, trademark, trade dress or other intellectual property owned or licensed by us. The Contents include images, illustrations, designs, icons, photographs, trademarks, logos, text, software, sounds, music, the Website as a whole, and any other materials at our Website.
You may use or download the Contents solely for your personal noncommercial purposes, provided you retain all of their copyright and other proprietary notices and designations. No other type of use is permitted and you may not make any use of any intellectual property or content Website except as otherwise expressly provided in these Terms or with our prior written consent. Nothing in the Terms transfers to you any right, title or interest in any Content, including any intellectual property or content of third parties included on the Website. The downloading or export of software or technical data from this Website to any jurisdiction in violation of United States export laws is strictly prohibited.
Drago Gear warrants each product sold by Drago Gear ("Product") to be free of defects in materials or workmanship for as long as you own the Product, or for the maximum period allowed by the laws of your jurisdiction, if less.
Exclusions from Coverage
Excluded from coverage under this warranty are the following:
• Products purchased other than from Drago Gear or from an authorized Drago Gear dealer.
• Damage resulting from abuse or misuse.
• Damage resulting from extended wear and tear.
• Damage resulting from tampering or a customer modification.
• Damage resulting from exposure to a caustic substance.
• Consequential, incidental, indirect, punitive, exemplary, and/or special damages (although some states in the United States do not allow the exclusion or limitation of consequential or incidental damages, so this exclusion might not apply to you).
Drago Gear has a 30-day returns and exchanges policy. You may return your merchandise to Drago Gear within 30 days upon the receipt of your product.
Postage will only be refunded on returns due to defective merchandise or an error in shipping. Postage will not be refunded on returns due to personal dislikes or sizing problems.
Drago Gear will only honor returns or exchanges on orders placed through the Drago Gear website. Drago Gear will not honor returns or exchanges on defective or damaged merchandise purchased at retail locations. Dragogear.com does not accept returns or exchanges from purchases made outside the United States. Shipping charges will only be covered by Drago Gear in the event of a return or exchange of a defective product, or a shipping error.
To make a Return or Exchange
1. Call us at 305-826-1511 to get an RA (Returns Authorization) number.
2. Write this number on the outside of the package you are shipping back to us.
We recommend using UPS to ship your return. If sending regular mail we recommend insuring the package.
Mail returns to:
7815 west 4th avenue
Hialeah, Florida 33014